Frequently Asked Questions

Prices reflect the live metal market, currency movements, product premiums and any applicable taxes. Your final price is shown before you confirm the order.

Bars can offer a straightforward way to buy metal by weight, while coins may appeal for their format, mint and collectability. Compare the product details before choosing.

The product page shows the latest available stock status. Availability can change while an order is being completed.

Our prices follow the live precious-metal market and include the applicable product premium. Contact our team if you need help comparing products.

Available payment methods are displayed securely at checkout and may vary by order value, device and verification status.

Verification can be requested to protect customers, prevent fraud and meet legal or payment-provider requirements.

Check your order status before trying again. If the order is not confirmed, contact our team with your order number for help.

Your order is confirmed when the checkout completes successfully and the order status or confirmation message is displayed.

Eligible bullion orders are sent using insured delivery. The applicable delivery information is shown during checkout and in your order confirmation.

An address match may be required as a security measure and to satisfy payment-provider verification checks.

Sign in and open My Orders to view the latest order and delivery status. Tracking details appear when they become available.